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Presentation Samples


ServiceDesignasTherapy
Service Designer as Group Therapist
Presented at the Service Design Network 2012 International Conference in Paris
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View Live Presentation (link to YouTube video)

Growing a Collaborative Organization
Employee Engagement Case Study
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ServiceDesignasTherapy
The Patient Experience
POV for Client Sales Meetings
View PDF		 ServiceDesignasTherapy
Visual Design in the Real World
Lecture for the Rutgers University UXD1 Class
View PDF